For small item that fits into letterbox, Singpost Normal Mail and SmartPac are available for delivery.
For large items (such as 90g canister, bowl and teapot), only courier doorstep delivery is available.
Available Delivery Method
- Singpost Normal Mail - Singpost Mailbox delivery, no tracking (customer bear the risk of lost mail)
- SmartPac - Recipient or mailbox delivery, minimal tracking information, no signature required.
- Doorstep Delivery - Parcel delivered to you at your doorstep. Signature may be required.
How long it takes for my order to be shipped out?
All order will be shipped out within 1-2 working days. We try our best to ship out all orders as soon as we can, but delay could happen during holiday season or Japan shipment delay.
How long will I receive my item?
After we ship out, you should be able to receive it within 1-3 working days. For some cases, delivery could take up to 5 working days. For normal mail, please check your mailbox.
Why I still haven't receive my item?
Tracking code (registered mail) will be sent out to our customer via email after we ship out your order, you may check the status of the delivery. If you are still unclear, please contact us at email@example.com. If you choose "Singpost Normal Mail" shipping, there is no tracking code available, please check your mailbox or with the receptionist. You should receive it within 5 working days.
I received wrong item, what should I do?
Contact us at firstname.lastname@example.org or email@example.com
I don't like what I received, can I return it?
Currently we do not accept product return, please email us at firstname.lastname@example.org to explain what happen and we will try to resolve it.